Mobile Innovators from Shopify, Fave and OVO are top contenders for the most innovative campaigns of 2020.
SINGAPORE, Dec 24 (Bernama-BUSINESS WIRE) -- Branch, the leading cross-platform solution for linking and measurement, has announced the finalists for its first-annual Mobile Growth Awards. The program includes multiple award categories — here are the finalists across them.
More information at Mobilegrowth.org/awards. http://mrem.bernama.com/viewsm.php?idm=39019
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A first for Best In-Bound Contact Center
KUALA LUMPUR, Dec 23 (Bernama) -- Citi Malaysia recently won six awards, including Gold for Best In-Bound Contact Center and Best Digital Innovation Award, at the CCAM (Contact Center Association of Malaysia) 2020 National Awards. The Best In-Bound Contact Center award is a first for Citi Malaysia. The CCAM 2020 National Awards recognizes outstanding Contact Centers from various service sectors who have demonstrated best-in-class operations and strategy through customer centricity, innovation and effective resource management. Citi also took home the following awards in three individual categories: • Best Contact Center Professional – Venothkumar Tamilarusu (GOLD) • Best Contact Center Professional – Puteri Nurul Jehan (SILVER) • Best Contact Centre Team Leader – Raja Puveneswaran Rajasuraya (BRONZE) • Best Contact Centre Manager – Mike Mohan (BRONZE) Commenting on the win, Citi Malaysia Consumer Business Manager Elaine Fan said, “We are honored to receive these awards, including Gold for Best In-Bound Contact Center - a first for Citi Malaysia. Citi’s contact center arm, CitiPhone, is a critical component of Citi’s customer experience journey especially during this COVID-19 pandemic where we had to significantly accelerate our digital transformation. We continue to leverage our digital capabilities and strengthened our contact center platform through these capabilities to better support our clients during this time.” During the start of the unprecendented COVID-19 pandemic and the government implemented Movement Control Order, CitiPhone enabled 70% of its team to work from home ensuring that Citi employees were safe and able to service our clients with no disruption. In January 2020, CitiPhone deployed Speech Analytics that will help unlock hidden insights for improved customer satisfaction, greater operational efficiency and better agent performance. Yet another key initiative as part of our client obsession roadmap. In March, CitiPhone enhanced its Interactive Voice Response (IVR) by introducing the Bahasa Malaysia language to its National Language Understanding (NLU) feature, on top of the existing English and Mandarin language. This breakthrough digital feature is the first of its kind in Malaysia. NLU is a speech recognition enhanced technology feature, which allows rapid resolution of clients’ needs via phone. CitiPhone is committed to building a people culture that is inspired to deliver personalized client experience with each and every client contact. It aims to deliver world class digital and client focused service, innovative financial solutions by empowering its employees and leveraging on global best practices paving the way to local differentiation. About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management. Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi. SOURCE : Citi Malaysia BEIJING, Dec. 22, 2020 /Xinhua-AsiaNet/-- The Yili Top Partners Conference 2021 was held in grand style from 8 to 12 December, 2020 in Sanya, Hainan. During the conference, Yili's global business partners shared their outstanding performances for 2020 as well as their visions for 2021. The year 2020 witnessed Yili's lead in as many as six dairy sectors. According to Nielsen and Kantar market analyses, Yili's liquid milk (raw milk) business unit continued to top the industry; its ice cream business unit took the number one position for the 28th consecutive year in terms of output and sales; milk powder business unit Xinhuo, yogurt business unit Changqing, and healthy drinks business unit Fairly Spry100% all maintained their number one positions within their respective product category; and Yili's cheese business unit drastically improved its performance. Reflecting the outstanding performance of each business unit and despite a general downward trend, Yili grew steadily in the first three quarters and generated RMB 73.77 billion in revenue. 2020: Remarkable growth despite downward market trend, the brand new Global Top 5 Dairy Producer In the context of a grim economic downturn in 2020, Yili worked closely with its partners and endeavored to identify new opportunities for further business expansion and new growth points, which resulted in commendable achievements. While the overall market displayed a downward trend, Yili's liquid milk (raw milk) business unit achieved increases in both its market share and sales revenue. It maintained the largest market share for seven consecutive years and guaranteed the highest brand penetration rate for the sixth year in a row. Yili's ice cream business unit, which has launched over 1000 product categories, led the industry in terms of output and sales. Chocliz continued to be the best-known ice cream brand in China and seized the largest market share and guaranteed the highest market penetration rate. In addition, Gemice stood out among numerous high-end ice cream brands in China. Jinlingguan, Yili's milk powder business unit, became one of the top brands in the sector and enjoyed a much faster growth rate than the industry average. The Seine Mouiller series, which sits under the Jinlingguan brand, even doubled its year-on-year growth. The business unit maintained its largest share in the milk powder market for adult and senior consumers, continuing to enhancing brand awareness. By accelerating innovation, Yili's yogurt business unit maintained its greatest brand strength in the low-temperature yogurt sector for the fifth consecutive year with its Changqing products. With leading innovation, the Meiyitian series created a new benchmark in the industry and seized the largest market share. Yili's cheese business unit, harnessing on its accurate insights and positive innovations, greatly improved its performance in 2020, maintaining an industry-leading growth in child and adult cheese product sales. Yili's healthy drinks business unit continued to lead the market and maintained its leading brand power for the fourth consecutive year with its Changyi products. Yiran Milk Minerals enriched its product categories and inikin achieved new growth points in its new businesses. All Yili business units built strong growth momentum, which laid a solid foundation for the rapid improvement of Yili's overall performance. Yili's core performance indicators continued to lead the Asian dairy industry, and translated into improved brand power. Yili climbed to the top five position in the Rabobank 2020 Global Dairy Report, ranked number one in the Asian dairy industry for the seventh consecutive year, topped the "Top 10 Most Valuable Dairy Brands" list published by Brand Finance, and ranked first in the BrandZ "Top 100 Most Valuable Chinese Brands" list for the eighth consecutive year. 2021: Joining hands with global partners for a health dairy ecosystem Over the years, Yili has always adhered to the principle of mutual benefits and gains. Simultaneously, it has actively promoted deeper cooperation throughout the global health industry chain for the creation of a health industry ecosystem. As of 31 October 2020, Yili had invested RMB 63.612 billion in financing 6,987 upstream and downstream partners in the industry chain. Over the next five years, Yili will invest another RMB 30 billion to support upstream players in the dairy industry and promote the development of the entire industry chain, thus empowering the global dairy industry. Today, Yili's partners come from 33 countries across five continents and form the core forces in the construction of a "global health ecosystem". Consistently putting quality first, Yili will continue to work with its partners at home and abroad to seek further innovations in the categories such as liquid milk (raw milk), milk powder, ice cream, yogurt and cheese to provide consumers with better products and services. Source: Yili Group Image Attachments Links: Link: http://asianetnews.net/view-attachment?attach-id=380827 Caption: Yili Top Partners Conference --BERNAMA KUALA LUMPUR, Dec 21 -- Global credit rating agency, AM Best has placed under review with negative implications the Financial Strength Rating of A (Excellent) and the Long-Term Issuer Credit Rating of ‘a’ of BNZ Life Insurance Limited (BNZ Life) New Zealand.
These Credit Rating (rating) actions follow the announcement on Dec 16, that National Australia Bank Limited, BNZ Life’s ultimate parent, has entered into an agreement to sell its New Zealand life insurance business, including BNZ Life, to Partners Life Limited (Partners Life). According to a statement, the transaction also includes the establishment of an exclusive 10-year agreement for the referral of Bank of New Zealand customers with life insurance needs to Partners Life. The total transaction consideration is NZD 290 million (US$208 million). The transaction, which is subject to customary closing conditions, including regulatory and other approvals, is expected to be completed in the second half of 2021. (US$1 = RM4.043) The ratings have been placed under review with negative implications, as AM Best needs to assess the impact of the planned acquisition on BNZ Life’s credit fundamentals, including any potential rating drag that could arise from its change in ownership. In addition, AM Best will need to consider the planned integration of BNZ Life within the Partners Life group, any expected changes in strategy and any implicit or explicit support to be provided by the new parent. The ratings will remain under review pending completion of the transaction, and until AM Best can fully assess the post-acquisition credit rating fundamentals of BNZ Life. For details, visit www.ambest.com. -- BERNAMA KUALA LUMPUR, Dec 22 -- Anantara Vacation Club, Southeast Asia’s premier points-based vacation ownership programme, has announced the official release of its new mobile app for Club Points Owners worldwide.
The app is the culmination of over seven months of research and development, and was accelerated by Anantara Vacation Club’s continued partnership with Kognitiv, a technology company focused on collaborative commerce. According to a statement, the new mobile app offers full web-functionality, seamlessly incorporated into an enhanced user-friendly interface. Once downloaded, Club Points Owners can access and edit their profile, browse destinations, view real-time rates and availability, complete points conversions, and live chat with Club Services, among others. “Having already revamped our website and implemented new technology into our internal systems, the next logical step was to continue to enhance our tech development with the launch of a mobile application that can better streamline our services to Club Points Owners on the go,” said Anantara Vacation Club Chief Operating Officer, Maurizio Bisicky. “Right now, we are in the process of future-proofing the business. From better booking processes to flexible points usage and unique branded experiences, we’re focused on putting the needs of our Club Points Owners first.” Officially launched on Dec 18, the Anantara Vacation Club mobile application is available for download on iOS and Android. -- BERNAMA |
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